Q: What is the Response Line?
A: The Community Counts Response Line is a toll-free number, 1-866-442-9034, that allows residents to reach local operators with drilling activities in the area. The goal of the Response Line is for participants to hear about any negative impacts our neighbors experience such as dust, mud, noise, traffic and odors so that we can work to resolve complaints quickly. We also appreciate compliments.
Q: What happens when I call the Community Counts Response Line?
A: An automated response will prompt you to press 1 for Garfield County Dispatch, 2 for Mesa County Dispatch, and then continues with numbers for participating operators. You will then be connected to the appropriate operator’s on-call number. As always, if there is an emergency, please call 911 immediately.
Q: What if I don’t know which operator is working in my area and who to call?
A: No problem. Contact any one of us. If you reach the wrong operator, we will contact all other participating operators. Operators working in the area of the complaint will immediately take ownership of that complaint, contact the concerned resident, work with them to resolve the issue and then report back to the other operators that the issue has been resolved.
Q: What if I call, press a number and get no answer?
A: As a general rule, operators try to respond to Community Counts messages promptly in order to resolve an issue while it is happening. For safety reasons, they may not answer immediately, especially if they are driving. In addition, some of our operators have answering services that pick up calls after hours and relay critical messages to the operator's on-call person. If you get a voice mail, do leave a message and they will get back to you in a timely manner. Unfortunately, human error and technical difficulties can occasionally cause a disconnection where you are unable to reach the operator's on-call person. If this happens, press a different number for another operator. They will take your information and contact the appropriate operator for you. If none of the connections work, there is a technical problem with the phone service, in which case please contact Nita Smith at 970-712-7317 or email her at email@example.com. You may also contact Nita if you have left a message and don't get a response. As a reminder, if your call is an emergency, call 911 immediately.
Q: What happens if an operator’s employees and/or contractors don’t behave in a safe, courteous and respectful manner?
A: Each case is individually assessed by the appropriate operator. Consequences can range from a warning and additional training to dismissal, particularly in the case of intentional, unsafe behavior. The vast majority of our contractors work hard to educate their workers to be safe and respectful of our neighbors. They take this responsibility seriously and proudly represent our industry.
Q: What if my issue isn’t getting resolved?
A: If you feel your issue is not being adequately addressed, please contact the appropriate municipality or county officials in your area. You also may present your concerns at the Garfield County Energy Advisory Board or to the Colorado Oil and Gas Conservation Commission.
Q: What are some of the other Community Counts communications tools?
A: This website contains information about meetings, events and operator information. If you don’t see what you need here, please contact Nita Smith at 970-712-7317 or firstname.lastname@example.org for more information.